eBooks & Printables
Due to the impact of COVID-19, our Customer Service team is currently working remotely, making it more challenging to support calls and emails. Please note that you may experience a longer than normal wait time for assistance and/or shipment arrivals.
How can I download my eBook or Printable?
We know you can't wait for your new download/s! To collect your purchased eBooks or Printables:
If you are a registered user, you may download your eBook or Printables by logging into your account. Then, follow these directions:
- Find the order that contains your eBook or Printable.
- Click on the eBook or Printable you would like to download.
- Depending on your device your eBook or Printable will open in a browser or a pdf reader like Adobe® Acrobat® Reader
- Save the eBook or Printable to your device.
NOTE: To download and view Carson Dellosa eBooks, you need to have the current version of Adobe® Acrobat® Reader installed on your computer. If you don't have Adobe® Acrobat®, click here to download it free.
If you do not have an account with Carson Dellosa, refer to the email order confirmation sent to you, which includes the links to your eBook and Printable purchases. Follow these links to download your eBooks and Printables.
Your eBooks or Printables are available for download 3 years after the purchase date.
When I open my eBook or Printable, a dialogue box says the file is damaged. What do I do?
If your eBook is damaged, there may have been an interruption in the downloading process that caused the file to corrupt. To download your eBook again, visit your account or follow the link located in your order confirmation email to download again. If, after downloading a second time, your eBook is still damaged, please contact Customer Service at 800-321-0943.
Can I edit an eBook or Printable?
No, all products on this site including eBooks and Printables are subject to the copyright of Carson Dellosa Education and as such are not editable. Select Printables do have editing capabilities for you to customize.
My computer crashed and I lost my eBook or Printable. Can I replace it?
I have tried to download from the link provided and/or from My Account and I still cannot download. What do I do now?
What should I do if my computer crashes or the power goes out while I am downloading?
Carson Dellosa eBooks and Printables are available for download up to 3 years after the date of purchase. If while downloading your eBook the process is interrupted, you can simply download your eBook again. Visit your account or follow the link to your located in the order confirmation emails sent to you when the purchase was made.
Can I download multiple eBooks and Printables together or just separately?
All eBooks and Printables can only be downloaded individually.
I tried to download an eBook I purchased previously, but it indicates that it has expired. How can I get to the eBook?
Carson Dellosa eBooks and Printables are available for download 3 years after the date of purchase. Downloads are unavailable after the expiration date.