Join Our Team

We spend our days creating products that help children learn. It doesn't get much better than this.

At Carson Dellosa Education, we believe that learning is everywhere. Whether at school, at home, at the library, or on the go, life is filled with learning moments. As the market-leading educational company, we've been bridging school and home with innovative solutions for teachers and families for more than 40 years. Our offices are located in Greensboro, NC, Columbus, OH, and Vero Beach, FL.

Join The Team

We spend our days creating products that help children learn. It doesn't get much better than this.

Join The Team

We spend our days creating products that help children learn. It doesn't get much better than this.

We are currently hiring for:

Customer Engagement Manager in Greensboro, NC

The Customer Engagement Manager is responsible for designing an end to end email customer journey and loyalty. This is an important strategic role that will be responsible for driving significant growth of the email channel as we look to retain our customers across the lifecycle, expand our suite of product offerings, and grow sales. This role is also responsible for oversight of CRM Database including data quality, process flow, automation and customer capture.

 Responsibilities:

  • Develop, implement, and maintain customer loyalty program
  • Create and execute promotional and engagement email plans optimized for ROI and customer retention
  • Own customer retention, engagement, and acquisition KPIs
  • Collaborate with creative department to design email templates for each campaign type
  • Define customer segmentation for each step of customer journey and design campaigns to target these segments
  • Collaborate with cross-functional teams to incorporate promotion strategy in emails
  • Manage customer life cycle and journey through retention and acquisition funnels to increase engagement and decrease drop-offs
  • Define and perform A/B tests and use results to continuously optimize campaigns
  • Partner with our IT team to implement marketing automation and CRM enhancements
  • Lead customer acquisition strategy and tactical development including traditional lead-generation, print advertising, direct mail, and catalog

Qualifications:

  • Bachelor’s Degree or equivalent combination of education and experience
  • 5+ years of related experience
  • Experience with Enterprise Level CRM systems
  • Excellent time-management skills with the ability to work independently with little supervision

If you’re interested in applying for this position, please email your resume to our Talent Development team at humanresources@carsondellosa.com.

Customer Care Call Center Specialist

The Customer Care Call Center Specialist performs assigned duties including the timely, efficient, and accurate processing of orders. Individuals in this position are responsible for representing the company in the most professional manner possible while utilizing excellent, in-depth knowledge of company products.

Essential Duties & Responsibilities:

  • Responsible for entering customer and employee orders in the various systems
  • Communicate effectively and professionally with customers both in writing and orally via phone, email, or online chat
  • Remain knowledgeable on all company products and promotions
  • Fax and email invoices
  • Enter credit memos on SharePoint portal
  • Complete Return Authorizations
  • Attend and participate in product or process improvement training
  • Sort and supply account numbers to faxed orders
  • Set up and mange new school accounts
  • Manage outbound promotional sales calls for assigned accounts and upsell to customers
  • Become cross trained for all customer service areas
  • Flexibility as job may require overtime and adjusted work shifts
  • Other duties as requested, directed, or assigned

Education, Experience, and Abilities:

  • High school diploma plus 3–5 years phone related customer service experience handling a high volume of calls
  • College degree preferred
  • Excellent oral and written communication skills
  • Strong listening and comprehension skills
  • Ability to stay composed, patient, and professional
  • Must possess high proficiency in client services with the ability to develop and maintain good relationships with internal and external clients
  • Strong computer skills including Microsoft Office (Excel knowledge is helpful)
  • Must be well-organized, detail-oriented, and possess strong problem-solving skills
  • Ability to work with limited supervision

Physical Requirements:

  • Ability to sit, stand, and operate computers and other company hardware and software
  • Infrequent light to moderate physical effort required; ability to lift up to 50 pounds

If you’re interested in applying for this position, please email your resume to our Talent Development team at humanresources@carsondellosa.com.

Replenisher/Forklift Operator in Greensboro, NC

The Replenisher/Forklift Operator performs assigned duties, associated with receiving, unpacking, storing and replenishment of finished goods in a team-oriented, fast-paced warehouse environment while having knowledge of material part numbers and understanding the clerical work associated with the position.

 Essential Duties & Responsibilities:

  • Ability to operate forklift equipment including narrow aisle reach lift, cherry picker, and power hand jacks
  • Follow daily replenishing reports set by Replenishing Lead
  • Meet established efficiency goals and department standards
  • Remain knowledgeable of E-WMS and ERP systems
  • Must maintain daily inspection check off sheet
  • Must maintain weekly watering inspection check off sheet
  • Maintain communication with Lead(s) on a daily basis
  • Position may require flexibility to change positions as needed and may require overtime and/or flexible work shifts

Education, Experience, and Abilities:

  • Equivalent to a high school diploma
  • 1–3 years of related experience
  • Competence in the operation of warehouse equipment
  • Forklift Certification (required)

Physical Requirements:

  • Good vision, speaking, and writing ability
  • Ability to sit, stand, and operate computers and other company hardware and software
  • Frequent light to moderate physical effort required; ability to lift up to 50 pounds
  • Manual dexterity

If you’re interested in applying for this position, please email your resume to our Talent Development team at humanresources@carsondellosa.com.

Join The Team

We spend our days creating products that help children learn. It doesn't get much better than this.

Join The Team

We spend our days creating products that help children learn. It doesn't get much better than this.

Join The Team

We spend our days creating products that help children learn. It doesn't get much better than this.

Our Benefits Are Fantastic

  • Medical / Dental / Vision Benefits
    • Affordable premiums
    • Preventive care services covered at 100%
    • Prescription drug benefits
  • 401K with company match
  • 529 College Savings Program
  • Company-paid life insurance and additional supplemental life insurance
  • Short- and long-term disability coverage
  • Accident, Cancer, and Critical Illness Supplemental Insurance Coverage
  • Generous paid time-off policy. And on top of that, our offices close during the Christmas break.
  • Flexible work arrangements
  • Tuition reimbursement
  • Auto and home insurance discounts
  • Generous discounts on company product

We Love Working Here!

Carson Dellosa is like a family—we are friends and truly care about one another. I think that caring about each other on a non-work level is one of the most important things that coworkers can share. In the end, it makes it a lot easier to work together on pressing deadlines and gives an overall comfortable feeling to the workplace atmosphere.

Marisa R, Marketing Editor — Columbus, OH

As a parent and former teacher, education has always been a top priority for me. Being a part of the Carson Dellosa team has allowed me to share my passion for educating children every day for the past 12 years.

Kelly W, Senior Editorial Director — Greensboro, NC

I enjoy working at Carson Dellosa because it’s a place where a collaboration of backgrounds come together in a uniquely creative way to create some pretty awesome learning materials for kids. Who said you had to stop thinking like a kid as an adult?

Michelle R, Associate Director, Product Design — Columbus, OH

At Carson Dellosa Education, we believe that learning is everywhere. Whether at school, at home, at the library, or on the go, life is filled with learning moments. As the market-leading educational company, we've been bridging school and home with innovative solutions for teachers and families for more than 40 years. Our offices are located in Greensboro, NC, Columbus, OH, and Vero Beach, FL.