Frequently Asked Questions

Who can I contact for help with questions about shopping online?

For online shopping assistance, please contact customer service by phone (800-321-0943), or email, Monday–Thursday, 8:00 am to 7:00 pm EST and Friday, 8:00 am to 6:00 pm EST.

What payment methods are accepted online?

We accept MasterCard, VISA, American Express, and Discover credit and debit cards.
Orders paid by check or money order must be mailed to:

Carson Dellosa Education
P.O. Box 35665
Greensboro, NC 27425-5665

Purchase orders can be completed online, mailed to the above address, or faxed to 800-535-2669.

Will I be charged sales tax?

We are required by law to charge sales tax in the following states: AR, AZ, CA, CT, FL, GA, IA, IL, IN, KS, KY, MD, MI, MN, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

Please note that state sales tax is subject to change and that some states charge tax on freight in addition to merchandise.

Can I place a tax-exempt order or purchase order on your website?

Tax-exempt orders can only be submitted on our website if you register for a School PO account. Purchase orders and tax-exempt orders, with a copy of the tax exempt certificate included, can also either be faxed to Carson Dellosa Education at 800-535-2669 or mailed to:

Carson Dellosa Education
P.O. Box 35665
Greensboro, NC 27425-5665

Please note that by law, faxed or mailed orders cannot be exempt from tax unless we have a copy of the tax exempt certificate on file.

Is my personal information safe on your site?

Carson Dellosa Education prides itself on the knowledge that our customers can shop with confidence on our website. We use industry-standard encryption technology and secure commerce servers to ensure that your personal information is safe online. We realize that there are often concerns about how the information provided online will be used. We are committed to protecting your privacy and will only use the information you provide us to process your order and to provide a more personalized shopping experience.

What are the shipping rates?

Click here for our Shipping Rates

When should I expect to receive my order?

All orders will be shipped via the most efficient carrier and type of service selected. Shipping and handling times are approximate and not guaranteed.

Please allow in-stock orders 7–10 business days for standard delivery and 3–5 business days for express delivery.

Post Office Box addresses, AK, HI, PR, APO/FPO and U.S. territories will ship U.S. Mail. Allow 3–4 weeks for standard shipping.

How do I know that my order went through?

You will receive an email confirmation at the address provided during checkout or registration.

If you do not receive confirmation and your email address is listed correctly in your account information, please email us or call 800-321-0943, Monday through Friday, 8:00 am–7:00 pm, EST for assistance.

I have placed an order that I want to cancel. Can I cancel it? If so, how?

Due to the speed with which we process and fulfill orders, we are unable to alter your order once it has been confirmed.

When will I receive my backorder?

Your backorder(s) will ship as soon as merchandise becomes available in inventory. There is no shipping charge on backordered items. If you have any questions on the availability of an item, please call Customer Service at 800-321-0943.

Can I place an International order online?

Only digital orders (eBooks and Printables) can be placed internationally at this time.

Orders that require shipping can only be placed to an address within the United States (and territories) and Canada. For international orders, please call 336-632-0084, ext. 3105 or email: webhelp@carsondellosa.com for a dealer in your country.

Note to our Canadian Customers

Canadian Customs will apply additional customs charges and other fees for importation. These charges are not created by or paid to Carson Dellosa and are the sole responsibility of the customer. No refunds will be issued for customers refusing delivery on orders due to customs charges. To avoid these charges, use our Store Finder for a store in your area.

Can I place an order that will ship to a Military APO or FPO address?

Yes. Shipments to Military APO or FPO addresses will be sent via U.S. Mail. Please allow at least 3–4 weeks for delivery.

What is Carson Dellosa Education's return policy?

We guarantee our products unconditionally. All requests for returns should be directed to Carson Dellosa Education Customer Service within 30 days of receipt. In order to receive a refund, all returns must be authorized by Customer Service in advance and must be received within 90 days of the purchase date. Refunds will not include shipping and handling fees. You should expect to receive your refund within 4–8 weeks of giving your package to the return shipper. If your return request includes a credit to your credit card, please allow 1–2 billing cycles for the credit to appear on your statement.

Please enclose a copy of your packing slip with a note indicating if you would like an exchange or refund. All returns must be marked with a return authorization number. Please contact Customer Care for your return authorization number and instructions on how to return your order. Customer Service is available Monday through Friday, 8:00 am–7:00 pm, EST.

All special offer sales are final. No refunds or exchanges will be issued for product in this category. eBook and Printable purchases are nonrefundable. If you need additional assistance, please contact Customer Service.

Return your package to:
Carson Dellosa Education
Attn: Returns
657-A Brigham Rd
Greensboro, NC 27409
336.632.0084

What if I receive a damaged package or defective/missing items?

Call Carson Dellosa Education Customer Support at 800-321-0943, Monday through Friday, 8:00 am–7:00 pm, EST. To ensure quick processing, please have your packing slip available or the SO# from the label on your package. If possible, sign for the package as damaged upon receipt from the carrier.

How can I be removed from the mailing list?

To be removed from our catalog mailing list, please email your request to webhelp@carsondellosa.com To ensure we have all the information needed for removal, please provide the full name and address as it appears on the catalog(s) along with the mailing code. Multiple listings can be faxed to 1-800-535-2669 with a note for removal.

To be removed from our email list you may manage your subscriptions on our site or email Customer Care with your request for removal. Make sure you supply the email address where you are receiving our emails.

Do you sell gift certificates?

We do not offer gift certificates for purchase at this time.

How can I submit a product suggestion?

Carson Dellosa Education does not accept unsolicited product ideas or book proposals at this time.

How can I submit a manuscript or book proposal?

Carson Dellosa Education does not accept unsolicited product ideas or book proposals at this time.